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I recently visited By Tocca to look for a mother of the bride dress. I fell in love with one, only to be informed that the store did not have my size and that they could not order one in as it was no longer being manufactured. Kari, however, saved the day. She went above and beyond the call of duty. She called the dress manufacturer and they were able to tell her what other stores in Canada received the dress and what size. It happened that a store in Montreal had received one, and Kari asked for their phone number, called on my behalf, verified that they still had it, asked them to send a picture via text to verify, and then left it to me to place an order. The dress arrived at my door 4 days later and I am thrilled.Kari, thank you so very much! I owe you a bottle of wine and look forward to delivering it in person when I am next in Oakville. Your customer service and helpfulness truly reflect the quality of the store and its beautiful dresses.
I have purchased many dresses from By Tocca through the years. The staff are so helpful in finding me the special dress/gown. They carry many Canadian designers which is fantastic! I also have bought a couple of Smythe blazers at By Tocca. I have even purchased tops that I can wear with a pair of jeans. I have been so impressed that I refer many friends when they are looking for that special dress/gown.
I disliked shopping until working with Claire and her staff at By Tocca. What used to be a frustrating experience has turned into one I look forward to every time I go back. There is nothing better than walking into the boutique, and completely handing over the reins to Claire. She knows what will what work best for me (and now, my friends and family too). Her eye is flawless, the atmosphere is always fun (as shopping should be) and I love wearing her Canadian designers.
As far as high profile womens fashion is concerned,, this hot little boutique store is in to a league of its own. Amazing courteous staff, and incredible designs and fashions. The owner, Claire Salisbury is a gem. You will not be disappointed!!
What a great shopping experience. The selection to choose from is wonderful since ordering your favourite dress in your favourite colour is an option on a wide assortment of dresses. It also was one stop shopping as they had a complete selection of accessories and even shoes to choose from!! I loved working with the girls to pick my amazing look.