Bridal parties beware! LoversLand delivered wrong size dress and refused to fix their mistake.Horrible experience with LoversLand!When we arrived to try on dresses, the bride clearly said she wanted us in navy dresses that looked great on us, the saleswoman spent our session trying to pressure us into purchasing pewter or champagne dresses that did not look good with our skin tones. Additionally she kept suggesting we buy dresses that did not flatter our figures.We ordered dresses and paid the full cost up front. When the dress arrived four months later, it was a size larger than the sample dress I had tried on in store.One of the saleswomen found the sample dress and confirmed that I had in fact tried on a size smaller than what had arrived. She then went on to tell me that some of their sample dresses are stretched out so they often recommend larger sizes.I had told the original saleswoman I wanted the sample size I had tried on. She ordered the wrong size for me without my knowledge.The manager refused to exchange it for a dress in my size and refused to pay for alterations. Shen then told me I was lucky that the dress didn't arrive in a size too small.I spoke to staff in a very calm manner. The manager made it very clear that I had already paid and that it was my problem, not hers and gestured for me to take the dress and get out.The tailor I brought it to was horrified and offered to send the bill directly to LoversLand.I have never heard of bridal store acting in this manner. I will never shop here again and will tell all my friends who are getting married to stay away from [email protected] @loversland #twobirds #loversland #bridal #bride #wedding #bridesmaid #dresses #bridesmaiddresses #bridalparty
The experience I had at Loversland buying my wedding dress was absolutely perfect. Brooke is amazing. She really listened to what I was looking for, was patience, kind and a pleasure to work with. Unlike the other bridal salons I visited, Brooke never made me feel rushed and took the time to help me feel confident in my purchase. Thank you Brooke and Danielle! :)
So thankful for the team at LoversLand, specifically Brooke who made the experience so comforting. She went above and beyond for us. Xo
Not only is Loversland the dreamiest place to try on wedding dresses, they have the best curated collection for all types of brides! The staff was amazing, attentive and I felt like they truly cared as much about finding THE dress for me as I was! They made the process easy and super fun, just like it should be!
I had the best experience working with Brooke at Loversland. She was so helpful when finding the perfect dress and went above and beyond every step of the way and made me feel like a valued customer! I am so excited for my final fitting already!