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Ordered online using Lovingly site. I ordered a plant for my mom the description DescriptionWith its bright and charming frilly blossoms, our Pink Azalea plant is pink perfected! This beautiful live plant - full of pleasing pink blooms perfectly accented by elegant evergreen leaves - is delivered in a gorgeous ceramic planter and can be replanted along a walkway or garden as an enduring and long-lasting gift!One 6" azalea plants arrives in a ceramic planter.But it arrived in a green plastic throwaway planter and in paper and a cardboard box. You would think they would at least call and say hey we don't have planters. Or we can give a discount because the order is not what you expected. But instead they said we can go pick it up and give you a refund. I had the feeling that they didn't really care and just hoped no one would have noticed. At this point I was a bit shocked so I said well I will just leave a review for you then. The lady on the phone was fine with that so here is my review. *****Very Bad customer service and Experience.****
This place goes above expectations to reach their customers wants and wishes. After an arrangement wasnt available they proceeded to match the original arrangement with their own design as well. Im left overall impressed and my recipient is left happy. Would recommend. Excited to shop with them again
I was extremely disappointed and embarrassed. I ordered the Sweetest Sunrise Bouquet, for my best friend's, mother's funeral. I upgraded, and paid, in total, $116 for it to be delivered to the funeral home. When we arrived, we looked everywhere to find our arrangement. My friend showed me to it, which it was smaller than my head. I took photos next to espresso cups, to show the size. As well, there were many flowers that were browned and wilting. I could have purchased the same arrangement in a grocery store, for 1/3 of the cost.
I was impressed with the next day delivery. I ordered the daily special. However the arrangement that was pictured was nothing like what was delivered. I was hoping for something colourful instead I got white and yellow. There should be a note at least preparing the customer as to what they are purchasing.
I found this florist to be, helpful, honest and very passionate about her work. the value I received exceeded my expectations. All I can say is Wow kudos to you. You have a client for life. Thank You