I have to say I am quite disappointed with the services offered by Toronto Beauty Group and Jessicas team. She had been recommended to me and I had previously worked with her team at a friends wedding. I had a group of about 10 women getting their hair and makeup done. Overall, it all turned out fine, but I cant say I loved my hair and makeup. I had two trials prior to the wedding, because I didnt love the first one. I had wanted a natural and subtle look, but instead it was quite heavy and done up, because I was told that would look better for pictures. On the actual wedding day, my hair was different from my trial, and in all of my wedding pictures I have a long tail of extensions at the back of my head, which was never caught prior to leaving the hotel. However, my challenge was not with the hair and makeup itself, but was with how we were treated throughout the process of my wedding day. From my perspective, if you are offering a service, very frankly you are providing an experience, especially in the wedding industry. Unfortunately, it wasnt one specific occurrence, but a series of events throughout the morning, which contributed to the overall negative experience. See below:Overall, TBG set a negative tone in the room, that was hostile, very rushed and stressful. Not one hello/goodbye to anybody, no introductions, nothing. They just immediately asked us to move everything out of the way. This usually wouldnt be an issue; however, this challenged the tone of the whole morning. The girls immediately felt uncomfortable and the excitement unfortunately dropped. As the bride, I didnt feel taken care of or checked on prior to departing, or even asked if I liked the look/if there were any touch-ups that needed to be made. People did not feel comfortable asking for little changes and fixes to their hair and makeup. The team was unapproachable, and when asked, we were faced with reluctance and excuses as to why something looked a certain way.The mother and sister of the bride were both not pleased with their hair. And instead of helping to fix the issues, they were faced with a lot of rudeness, eye rolling and excuses. Frankly, even if the client is wrong in some way, as professionals it should always be about making the client happy. And that was not done, for two very important people in the wedding. As Jessica and her team were packing up to leave, the hairstylist in the team turned to my cousin and actually said she couldnt wait to get out of therenow this is unprofessional to the max, and was one of my tipping points to writing this review.
Rosemarie Tremblay-Le May
Very happy with the service I received. Jessica was very responsive and very patient with last minute changes. My bridesmaids and I looked amazing. My hair and makeup stayed nice throughout the day until the end. The little touch up kit provided also has everything one could need, it is a very nice touch. The fact that they can come to you really reduces stress as I was getting ready close to the venue. I would recommend without reservation.
Jessica, I cant thank you enough for helping me and my girls look glamorous from morning to night on my special day!!!Jessica is extremely talented and knows her skin tones very well. I am not one to wear makeup unless it is for special occasion so having someone that I can trust to do make up on Asian brides was very important to me. Jessica is prompt in her replies, usually replying within the same day. From booking with her to the day of, she was professional, responsive and helpful.You have my gratitude for agreeing to help do a light touch up on my mom's eye makeup, even though she did not book with you.You are extremely gifted, kind-hearted and I would definitely recommend booking with you or any of your staff at Toronto Beauty Group.
Jessica is awesome! She did an incredible job on my hair and makeup, I got so many compliments, even from strangers on the street. From our first interaction she was super friendly and helpful. She made beautiful extensions for me which I got to keep. I really recommend that option because it was so easy and she colour matched perfectly. Her and Becca also did my bridesmaids hair and makeup and they all looked beautiful. We had such a great day, they completely took the stress out of getting ready. I highly recommend Jessica for your wedding or any event, she is so talented and really lovely to work with.
I can't thank Jess, Blake and Amber enough for helping me and my girls get ready on my wedding day. Everyone had a wonderful time and they all looked radiant. Blake and Amber were extremely professional and they made sure to create the look you were going for. If you have any questions Jess will respond to you in a few hours time. She is professional, efficient and will provide you with advice should you require it. I highly recommend Toronto Beauty Group and will continue to use their services for any future event.
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